1stNet Online Banking
- What is Service1st Online Banking?
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- What is Service1st Online Banking?
- Service1st Online Banking allows our customers free, secure, and convenient access to their accounts using the Internet anytime, anywhere. Some of the functions available with Service1st Online Banking are: Access and print information on all accounts including loans. Review and print transactions and history. Confirm deposits, withdrawals and cleared checks. Transfer funds between accounts and make loan payments. Pay bills automatically.
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- Do I have to register to use Service1st Online Banking?
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- Do I have to register to use Service1st Online Banking?
- Yes you can enroll online or in person.
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- How secure is Service1st Online Banking?
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- How secure is Service1st Online Banking?
- State-of-the-art technology is used to keep your information secure. All sensitive and personal information is encrypted, and access requires passwords that only you know. In addition, your account numbers, social security numbers, and tax ID numbers are never displayed on the Online Banking system. However, if you feel your information has been jeopardized in any way, please contact us immediately.
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- Who can use Online Banking?
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- Who can use Online Banking?
- Anyone who is a Service1st Bank of Nevada customer may sign up for and have access to their accounts through Service1st Online Banking.
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- Can business customers use Service1st Online Banking?
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- Can business customers use Service1st Online Banking?
- Yes. The same great features of Service1st Online Banking are available to our business customers. The person applying for Service1st Online Banking must be an authorized signor of the business account.
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- What do I need to access Service1st Online Banking?
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- What do I need to access Service1st Online Banking?
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You will need a connection to the Internet and a Web Browser that supports 128-bit SSL encryption. Netscape Navigator 4.5 (or higher) or Microsoft Explorer 5.0 (or higher) both support this type of encryption. TEST YOUR BROWSER HERE You can download the latest browser software from the following sites:
Microsoft Internet
http://www.microsoft.com/windows/ie/downloads/Netscape Navigator
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- How current is the information in Online Banking?
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- How current is the information in Online Banking?
- You will see transactions update to your account periodically throughout the day. The available balance on your checking and savings accounts will change throughout the day based on your activity. As you use Service1st Online Banking, or transfer funds between accounts, your available balance will be updated to reflect that activity. Any activity through Servcie1st Online Banking will be reflected immediately. All account activity processed within the bank will periodically be updated every three to four hours. However, all transactions are posted and will be up to date as of our evening system update, subject to events beyond our control.
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- I'm having trouble accessing Service1st Online Banking. What should I do?
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- I'm having trouble accessing Service1st Online Banking. What should I do?
- If you're having problems accessing Service1st Online Banking, check to see if you can access other web sites. If you cannot, contact your Internet Service Provider. If you can access other web sites but can't access Online Banking, the system is either off-line or we're experiencing a temporary disruption of service. Please try again later. If the problem persists, please contact us.
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- Can I change my ID?
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- Can I change my ID?
- Yes, you can. To change your 12-digit Service1st Online Banking ID to a name or number that's easier to remember, log on to Service1st Online Banking choose Options and then under personal ID, put in a new ID. (You can still login using the 12-digit login ID at any time.)
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- What do I do if I forget my Service1st Online Banking PIN?
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- What do I do if I forget my Service1st Online Banking PIN?
- If you've forgotten your Service1st Online Banking PIN, please contact us.
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- Why doesn't my Service1st Online Banking PIN work?
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- Why doesn't my Service1st Online Banking PIN work?
- There could be several reasons. You may be entering the wrong PIN. You could also be locked out of Service1st Online Banking. You are allowed three login attempts. On the third attempt, if invalid, you are locked out of Online Banking. In addition, if you have not logged in to Online Banking in the past 90 days, you will be locked out of the system. If you get locked out, please contact us.
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- Why does it sometimes appear that my Debit Card transactions are posting twice?
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- Why does it sometimes appear that my Debit Card transactions are posting twice?
- Merchants use telephone communication to approve transactions from your card. They receive a temporary and a permanent authorization, both of which appear on your account information. You should also see an offsetting credit in the same amount. In every case, the amount charged to your card will equal the amount of your purchase. This may occur if the Merchant has a pre-authorization process. Examples are gas stations and hotels who use your card for confirmation purposes.
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- On a normal business day, how late can I make a funds transfer?
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- On a normal business day, how late can I make a funds transfer?
- All transfers requested before 4:00 pm PST will be processed that day. Any transfers after that time will be honored the next business day.
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- How do I add or delete accounts to my existing Service1st Online Banking relationship?
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- How do I add or delete accounts to my existing Service1st Online Banking relationship?
- You may use the secure Contact Us feature in online banking to contact a Customer Service Representative. You must be an authorized signer on the account to make changes.
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- How much history can I see Online?
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- How much history can I see Online?
- You will be able to access up to 30 days of prior transactions, as well as 3 months of previous statements. The statement history file will begin to build from the date that you sign up for Online Banking.
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- What if I get an error message?
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- What if I get an error message?
- If you get an error message, please make a note of the message, the error number, and the time, and please contact us.
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- What does the download feature do?
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- What does the download feature do?
- The download option allows you to download your transactions and/or payment schedule (Bill Pay users) into spreadsheet or word processing programs, Quicken or Microsoft Money.
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- How do I know if my browser utilizes 128-bit encryption?
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- How do I know if my browser utilizes 128-bit encryption?
- You will need to check your security preferences within your browser software. Each browser is different. For Internet Explorer, you can go to Help then About to determine your encryption level. Otherwise, you must be on a secured site to check the encryption. The settings are typically found under the File, Preference option on your toolbar. For Netscape Navigator, select Options from your toolbar and then Security Preferences. Next, click the Configure button next to SSL v2 and SSL v3. For Netscape Communicator, select the Security Icon and then click on Navigator. Next, click the Configure SSL v2 and SSL v3.
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- What should I do if I think someone has my access codes?
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- What should I do if I think someone has my access codes?
- Contact us at (702) 966-7400 during regular business hours, Monday through Friday 8:30 am - 5:00 pm PST and ask for a Customer Service Representative. You will need your unique ID code for prompt assistance.
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- Do I need to have "Cookies" enabled to use Service1st Online Banking?
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- Do I need to have "Cookies" enabled to use Service1st Online Banking?
- Yes, your browser must accept "Cookies" to utilize this service.
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- What happens if I don't log off of the system?
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- What happens if I don't log off of the system?
- 1stNet has a 10 minute time-out feature. If you are logged in for 10 consecutive minutes without using 1stNet, you will have to log in again to resume banking.
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- What does 1stNet Online Banking cost?
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- What does 1stNet Online Banking cost?
- 1stNet Online Banking and our Bill Pay feature are free to all customers.
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- Are there excessive withdrawal limits when transferring from my Money Market or Savings Account?
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- Are there excessive withdrawal limits when transferring from my Money Market or Savings Account?
- Due to Federal Regulations the customer may not make more than six transfers or withdrawals per month or statement period or more than three checks, when these transfers are made by means of a pre-authorized or automatic transfer, or telephonic agreement, order or instruction, including Internet Banking. Transferring from a savings or money market account to a loan at Service1st Bank of Nevada does not count towards the excessive withdrawal limit.
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1stNet Bill-Pay
- What is 1stNet Bill Pay?
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- What is 1stNet Bill Pay?
- Bill Pay is an online bill payment system that allows our customers to send an electronic or check remittance to any business/person within the United States.
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- How do I add the optional Bill Payment service if I did not select it when I applied for 1stNet Online Banking?
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- How do I add the optional Bill Payment service if I did not select it when I applied for 1stNet Online Banking?
- You can apply for the Bill Payment services through our enroll now form. Select the Account Maintenance feature. You may also sign up at branch office. You must be an authorized signer on the account.
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- How many days in advance should I schedule my payment?
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- How many days in advance should I schedule my payment?
- You should allow time for your payments to process. For a payment made by check, you should allow 5-7 business days. For an electronic payment, you should allow 3 days.
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- What if I do not have enough money in my account for the payments I have scheduled?
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- What if I do not have enough money in my account for the payments I have scheduled?
- We will treat bill payment items just like any other check that you write.
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- How do I know if a payee is electronic or check?
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- How do I know if a payee is electronic or check?
- When you are setting up a new payee you must enter the payee name (don't enter the state). This will automatically search to see if the payee accepts electronic payments, if not it will automatically produce a check. Once you have set up the payee, you can look at the VIEW PAYEES screen, and you will see a field that will tell you if the payee accepts electronic or check payments.
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- Who can I pay with Bill Payment?
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- Who can I pay with Bill Payment?
- You can pay anyone in the United States, from your next-door neighbor, to the utility company, to a child in college across the country. The only restriction is that you cannot pay any state or federal government agencies.
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- How late in the day can I enter, edit, or delete a payment?
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- How late in the day can I enter, edit, or delete a payment?
- You may add payments up to 1:00 pm on the day the payment is to be sent. You may edit or delete a recurring payment until 2:00 am on the day the payment is to be sent.
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- How far in advance can I schedule payments?
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- How far in advance can I schedule payments?
- You may schedule payments up to 90 days in advance of the first due date.
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- Can I stop a payment?
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- Can I stop a payment?
- Yes, you may place a stop payment on any check that you have issued that has not been paid. There is a fee for this service. To place a stop payment on a check, please determine if the check has been paid by using the View a range of transactions screen. If the check does not show as being paid, go to the enter stop payment screen and enter the information requested. Note: The Enter Stop Payment option on the VIEW ACCOUNTS screen of Online Banking is for both hand-written checks and bill payments made Online by check. STOP PAYMENTS MAY NOT BE ISSUED FOR AN ELECTRONIC PAYMENT. The stop payment confirmation needs to be printed, signed and returned to the bank within 14 days or the stop payment may be removed.
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- On the Bill Payment History page, what does the 'Status' field indicate?
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- On the Bill Payment History page, what does the 'Status' field indicate?
- PENDING: The payment has been processed, but not yet sent. PROCESSED: The payment has been processed and sent. HOLD: The payment has a research request on it. This usually means the payment is incomplete, but can be processed when the issue is resolved.
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- Can I edit payee addresses?
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- Can I edit payee addresses?
- No. You will have to set them up as a new payee with the correct address and delete the old payee record.
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- Can I have multiple payments to the same payee on the same day?
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- Can I have multiple payments to the same payee on the same day?
- You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items of the same amount on the same day.
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- Confirmation Numbers - Are These Important?
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- Confirmation Numbers - Are These Important?
- Yes. A confirmation number will be assigned to each Electronic Bill Payment at the time you submit your request. The same confirmation number is also used each time you instruct us to amend or delete a previously scheduled Electronic Bill Payment. You may record these confirmation numbers for future reference if you wish. For your convenience, Electronic Bill Payment Confirmation Numbers for scheduled payments are found in the menu option for "View Payment Schedule" so you are not required to write them down. They will help us resolve any questions and expedite any request you may have about your Electronic Bill Payment transactions.
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- When I pay a bill, when does the money come out of my account?
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- When I pay a bill, when does the money come out of my account?
- If the payee is in the Electronic Payee database, the funds come out of your account the day your payment is made. If the payee is paid by check, the funds will come from your account the day the check clears the bank - just as if you'd written it from your checkbook.
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- Do I need to re-enter payee information each month?
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- Do I need to re-enter payee information each month?
- Only if the payee information changes. The payee information will remain in Online Banking until you delete it. The only thing you'll have to change each month is the amount you want to pay and the date you want the bill paid.
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- Who do I contact if I have a problem with Bill Pay?
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- Who do I contact if I have a problem with Bill Pay?
- If you have a problem with Bill Pay, please contact us.
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